Interior Alaska News

U.S. Senators Dan Sullivan and Mazie Hirono have introduced the Representing VA with Accuracy (REP VA) Act, a legislative proposal aimed at establishing in-state call centers for rural states such as Alaska and Hawaii. This initiative seeks to enhance state-specific support for veterans scheduling healthcare appointments.

Senator Sullivan emphasized the necessity of this measure, citing the unique challenges faced by veterans in remote areas like Alaska. He remarked, “Veterans in Alaska need an in-state call center staffed by individuals who understand the unique needs of accessing health care in a rural state.” He highlighted issues where veterans receive impractical advice from out-of-state call screeners, leading to unmet needs and a backlog in referral calls.

Senator Hirono echoed these sentiments, stressing the importance of having local representatives available to assist veterans. She stated, “All veterans, especially those located in more rural and remote areas such as Hawaii and Alaska, should be able to pick up the phone and speak to someone at VA who is within their community and geographical time zone—people who will be able to better assist them and make them feel heard.” The legislation aims not only to reduce wait times but also to protect veterans from scams and increase their sense of security.

The introduction of this bill follows years of advocacy by Senator Sullivan on this issue, including securing a commitment from VA Secretary Doug Collins during his nomination hearing.